Last updated: 25 October 2026
These terms apply to businesses that use HoD Business at business.houseofdexter.com, such as vet clinics, groomers, boarding homes, day care, trainers and other pet businesses ("you", "your business"). Pet parents using the Dexter app are covered by our Terms of use instead.
In short
- You own your business data and your clients' data. We process it for you, as set out in our Data processing agreement.
- Use pet parents' Passport details only to care for their pets, and only what they've chosen to share.
- You're responsible for the professional services you provide. House of Dexter provides the software.
- You can cancel at any time and export your data.
1. The agreement
These terms are an agreement between House of Dexter Private Limited, C/o 401, Uma Palace, Back of Officers Flat, Patna G.P.O., Phulwari, Patna, Bihar 800001, India ("House of Dexter", "we", "us") and the business that registers. The person who registers confirms they have authority to accept these terms for the business. These terms include the Data processing agreement, the Acceptable use policy and any order form or plan details shown when you register or upgrade. If they conflict, the order form wins, then the Data processing agreement, then these terms.
2. The service
HoD Business lets you manage branches, staff, clients, pets, visits, check-ins, boarding stays, grooming, vet records, memberships and related records, and check pets in by scanning a pet parent's Dexter Pet Passport. Features differ by plan and by the modules you turn on. We may improve and change features. If we remove a feature you pay for in a way that materially reduces the service, we'll tell you at least 30 days before and you can cancel and get a refund of fees paid for the period after the change.
3. Accounts and staff
- Keep sign-in details secure. You're responsible for what happens under your business account, including what your staff do.
- Give staff access only to what they need, and remove access when someone leaves.
- Tell us straight away at support@houseofdexter.com if you think your account has been misused.
4. Trials, plans and fees
- Trial: new businesses get a 14-day free trial, with no card needed. At the end, you can choose a paid plan or your account will be limited.
- Fees: paid plans are charged at the price shown when you choose them, in advance, for each billing period, plus any applicable taxes such as GST.
- Price changes: we'll give you at least 30 days' notice before a price increase applies to you. You can cancel before it takes effect.
- Late payment: if a payment fails and isn't fixed within 14 days of our reminder, we may limit or suspend your account until it is paid.
- Refunds: see our Refund and cancellation policy.
5. Your data and your clients' data
- You own it. Everything you or your staff enter, and the records you keep about your clients and their pets, is your "Business Data". You give us the right to host, process and display it only to provide HoD Business to you, to keep it secure and to meet the law.
- We're your processor. For personal data in your Business Data, you are the controller (or Data Fiduciary in India) and House of Dexter is your processor. Our Data processing agreement applies automatically and forms part of these terms.
- Your duties. You're responsible for having a lawful basis to collect and use your clients' data, giving them your own privacy notice, and answering their requests about the records you keep.
- We don't sell it and don't use your Business Data to market to your clients.
- Aggregate data. We may use anonymised and aggregated information that doesn't identify you, your clients or their pets, to run and improve our services.
6. Pet Passport
When a pet parent shares their Pet Passport with you, they choose what you see and for how long, and they can revoke access at any time. You agree to:
- use Passport details only to provide care to that pet and run your business with that client;
- not ask for more than you need, and not pressure clients to share more;
- not copy Passport details into other systems except as needed for the pet's care or your legal record-keeping;
- respect a pet parent's decision to revoke access.
7. Your professional responsibilities
You're responsible for the services you provide to pets and their owners, including clinical decisions, treatment, grooming, boarding and handling, and for holding any licences, registrations and insurance your work requires. Records, vaccination statuses and alerts in HoD Business come from you, your staff or pet parents. House of Dexter doesn't check them, and they don't replace your professional judgement. Vaccination checks and check-in rules are tools to help you, not guarantees.
8. Acceptable use
Follow our Acceptable use policy. In particular, don't use HoD Business to send spam, to market to people who haven't agreed, or to process data you have no right to.
9. Availability and support
We aim to keep HoD Business available at all times, except for planned maintenance (which we'll try to schedule outside Indian business hours and announce in advance where possible) and events outside our reasonable control. Support is available by email at support@houseofdexter.com. We don't currently offer a service level agreement with service credits unless your order form says so.
10. Intellectual property and feedback
HoD Business, its software and design, and the House of Dexter names and logos belong to House of Dexter. You get a non-exclusive, non-transferable right to use HoD Business for your own business during your subscription. If you send us feedback, we may use it without owing you anything.
11. Confidentiality
Each of us will keep the other's non-public business information confidential, use it only for this agreement, and protect it with reasonable care. This doesn't apply to information that is public, already known, independently developed, or that the law requires to be disclosed.
12. Cancelling, suspension and your data
- You can cancel at any time in your account or by emailing us. Your plan ends at the end of the paid period.
- We may suspend or end your account if you seriously or repeatedly break these terms, don't pay, or if the law requires it. Where reasonable, we'll give notice and a chance to fix the problem first.
- Export: for 30 days after your account ends, you can export your Business Data or ask us for a copy. After that we delete it from our live systems, and from backups as they are replaced, unless the law requires us to keep it.
13. Warranties and liability
- We'll provide HoD Business with reasonable care and skill. Otherwise, to the extent the law allows, it is provided "as is".
- Neither of us is liable for indirect or consequential loss, or loss of profit, revenue, goodwill or data that could have been avoided by keeping your own backups or exports.
- Each party's total liability under these terms in any 12-month period is limited to the fees you paid us in the 12 months before the claim, or INR 10,000 if that is higher.
- These limits don't apply to fraud, to liability that can't be limited by law, or to your payment obligations.
14. Indemnity
You'll protect House of Dexter against claims by third parties, including your clients, arising from the services you provide to pets and their owners, from your breach of these terms or the law, or from Business Data you had no right to use.
15. Changes to these terms
We may update these terms. We'll give you at least 30 days' notice of significant changes by email or in HoD Business. If you don't agree, you can cancel before they take effect.
16. Governing law and disputes
These terms are governed by the laws of India. We'll first try to settle any dispute by talking to each other. If it isn't settled within 30 days, it will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement. The seat and venue of arbitration is Patna, Bihar, and the language is English. Subject to that, the courts at Patna, Bihar have exclusive jurisdiction, including for urgent interim relief.
17. General
These terms are the whole agreement between us about HoD Business. If any part can't be enforced, the rest still applies. Neither of us may transfer this agreement without the other's consent, except as part of a merger or sale of the business. Notices to us go to support@houseofdexter.com; notices to you go to your account email.