Last updated: 25 October 2026
This policy applies to everyone who uses the Dexter app, the Dexter web app, HoD Business and our websites. It is part of our Terms of use and our HoD Business terms.
1. Don't break the law
Don't use our services for anything unlawful, or to help anyone else break the law, including laws on animal welfare, the sale of animals, consumer protection, data protection and intellectual property.
2. Don't harm people or animals
- No content or activity that harms, mistreats or exploits animals.
- No harassment, threats, hate, sexual content involving minors, or content that encourages violence or self-harm.
- No impersonation of a person, vet, business or rescue organisation.
3. Respect other people's data
- Only upload information you have the right to use.
- Businesses must use pet parents' details only to care for their pets and to run their business with them, and only as their own privacy notice and the law allow.
- Don't collect, scrape or harvest other users' information.
4. Don't misuse the service
- No spam, unsolicited marketing or bulk messages.
- Don't try to get around security, access accounts or data that aren't yours, probe or scan our systems, or overload them.
- Don't use bots, scrapers or other automated means to access our services without our written permission.
- Don't copy, resell, reverse engineer or build a competing product from our services, except where the law allows.
- Don't use Dexter AI to produce content that breaks this policy, or try to make it do so.
5. Security research
If you find a security problem, tell us at support@houseofdexter.com with "Security" in the subject before sharing it with anyone else. See our Security page.
6. What we do
We may remove content, limit features, suspend or close accounts that break this policy, and report illegal activity to the authorities. Where it's reasonable, we'll tell you why and give you a chance to respond.