Last updated: 25 October 2026
In short
- The Dexter app is free for pet parents. There's nothing to pay or refund.
- If we add paid features, or for HoD Business plans, this page explains how cancellation and refunds work.
1. The Dexter app
Dexter is free for pet parents. If we ever offer an optional paid feature, we'll show the price, what it includes and whether it renews before you buy.
Bought through the App Store or Google Play. Apple or Google take the payment, so their rules apply to refunds and cancellations. Cancel a subscription in your device's subscription settings at least 24 hours before it renews. To ask for a refund, use Apple's or Google's refund process.
Bought directly from us. You can cancel at any time from your account or by emailing us, and the subscription stops at the end of the period you've paid for. If you're a consumer in the UK or EU, you can cancel within 14 days of buying for a full refund, unless you asked us to start the service straight away and have used it, in which case we may keep an amount for the part you used.
2. HoD Business
- Free trial: the 14-day trial needs no card, you won't be charged during it, and nothing renews unless you choose a paid plan.
- Cancelling: you can cancel at any time. Your plan stays active until the end of the billing period you've paid for, and then won't renew.
- Refunds: fees already paid are not refundable for part-used periods, except where we've failed to provide the service as described, or where the law gives you a right to a refund.
- Your data: after cancelling you can export your business data for 30 days, as set out in the HoD Business terms.
3. Payments between businesses and their clients
Payments that a pet business takes from its own clients, for grooming, boarding, vet care or memberships, are between that business and its client. House of Dexter isn't a party to them. Ask the business about its own refund policy.
4. How to ask
Email support@houseofdexter.com with "Refund" in the subject, your account email and what you bought. We'll reply within 7 working days. Approved refunds go back to the original payment method, and your bank may take 5 to 10 working days to show them.
5. Your legal rights
Nothing in this policy affects your rights under the consumer laws where you live, including the Consumer Protection Act, 2019 in India, the Consumer Rights Act 2015 in the UK and the Australian Consumer Law.